Returns and Refunds

Can I exchange my order?

We currently offer exchanges only if you have received an incorrect size or if the product is defective.

For size exchanges, please note that the requested size is subject to availability. If your preferred size is unavailable, you may be compensated with store credit or an equivalent alternative.

Do I have to pay for postage if I want to return an item?

Yes, customers are responsible for covering the postage costs associated with returning an item.

However, if you have received a faulty or defective item, Sculptt may cover the return postage costs, subject to our Returns Policy. Please refer to our Returns Policy for further information.

How long will my exchange or refund take?

Refunds are only applicable if you have received a defective product.

Once you have posted your return, you will be notified via email when it has been received by our warehouse. Please allow up to 10 working days from the date of delivery for your return to be inspected and processed by our Returns Team.

Once your return has been processed and approved, you will receive an email confirming your exchange, refund, or store credit. Please allow 5–10 working days from the date of confirmation for a refund to appear in your original payment method.

All returned garments must have their original tags intact and must be unused and unworn. Items showing any signs of wear or damage, including odours, stains, or general wear and tear, may not be eligible for a return.

If you have not received an update within 10 working days of your return being delivered to our warehouse, please contact our Customer Services team via our contact form or email us at info@sculpttco.com.

What is Sculptt's return policy?

At Sculptt, we are committed to delivering high-quality products and exceptional customer service.

Returns and refunds are currently only accepted for defective products or incorrect items received. If you believe you have received a defective or incorrect item, please contact our team at info@sculpttco.com and include the following information:

  1. Your order number
  2. The product name
  3. A description of the issue
  4. Clear photos of the affected item

Our team will review your request and get back to you as soon as possible.

Please note that all returns are subject to our Returns Policy.